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Contact Us

Contact Us

FLOR is committed to providing our customers with a superior level of service. Our customer service team members are FLOR experts and can help you with everything from choosing the right color or style for your space to offering helpful advice and tips on putting your FLOR design together.

How to Order

Order by phone: Toll-free: 1.866.952.4093 | Order by fax: 1.312.798.2201

Customer Service Hours:

8am to 8pm CT, Monday – Friday | 9am to 2pm CT, Saturday

Holiday hours:

  • December 11 - Closed at 6pm CT
  • December 24 - Closed
  • December 25 - Closed
  • December 31 - Closed at 5pm CT
  • January 1 - Closed


Contact Us

Mailing Address
FLOR
600 W. Van Buren Street
Suite 800
Chicago, IL 60607
Email us: support@flor.com.

Media Inquiries
Jayne Seward
617-904-9393, x110
Jayne@kelandpartners.com

Technical Difficulties Help Desk

To cancel an order or to make any changes to an order, please call FLOR Customer Care at 1.866.952.4093. We cannot accept order changes or cancellations via email.

Special/Commercial Projects
Bryan Justus
p. 866.952.4093 x250
e. bryan.justus@FLOR.com

Design Assistance
p: 866.952.4093 
e: FLORdesign@FLOR.com

Email Us

We hope you're thrilled with your FLOR - that's our goal. Your feedback is important to us so we know how we're doing - we want to hear from you! So, email us and let us know how you feel about our products, catalog, service, or any other questions or concerns that you may have. Although we always try to respond promptly, email responses may take up to 3-5 business days. Please note that our email does not support attachments. If you wish to send an email attachment, please call FLOR Customer Care at 1.866.952.4093.