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FLOR is committed to providing our customers with a superior level of service. Our customer service team members are FLOR experts and can help you with everything from choosing the right color or style for your space to offering helpful advice and tips on putting your FLOR design together.
Order by phone: Toll-free: 1.866.952.4093 | Order by fax: 1.312.798.2201
Customer Service Hours:
8am to 8pm CT, Monday – Friday | 9am to 2pm CT, Saturday
600 W. Van Buren Street
Chicago, IL 60607
Email us: firstname.lastname@example.org.
To cancel an order or to make any changes to an order, please call FLOR Customer Care at 1.866.952.4093. We cannot accept order changes or cancellations via email.
We hope you're thrilled with your FLOR - that's our goal. Your feedback is important to us so we know how we're doing - we want to hear from you! So, email us and let us know how you feel about our products, catalog, service, or any other questions or concerns that you may have. Although we always try to respond promptly, email responses may take up to 3-5 business days. Please note that our email does not support attachments. If you wish to send an email attachment, please call FLOR Customer Care at 1.866.952.4093.
We know you've got some great ideas out there and we want to see them. So, here's your chance to tout your own horn and share some of your FLOR successes. Simply email your FLOR story along with photos of your designs to FLORStories@flor.com. As a thank you, we'll give you 10% off your next FLOR purchase.
For inspirational ideas from other FLOR fans, visit our FLOR Stories section.