Frequently Asked Questions (FAQ's)

Feel and experience FLOR firsthand with $2 samples. Try out different colors and textures in your home with 6”x6” samples. Order Samples

Frequently Asked Questions

You've got questions? We've got answers. Below are some of your most frequently asked questions and our answers. If you don't find what you're looking for below and need more assistance, please call Customer Care at 1.866.952.4093 or email us for more information.

Prior to ordering

What size are FLOR tiles?

FLOR tiles come in 19.7" x 19.7" squares (50cm x 50cm) and FLOR samples come in 6" x 6" square tiles. FLOR samples are cut from full-sized FLOR tiles so each sample represents the true color and texture of each FLOR carpet square.

How thick is FLOR?

Generally FLOR carpet tiles range in thickness from 1/2-inch to 1/4-inch. FLOR comes in different thicknesses for different applications. For more information, call Customer Care at 1.866.952.4093or visit FLOR.com to view a specific style.

Can I sample FLOR?

Yes, we encourage you to sample FLOR so you can see the colors, textures and patterns in person. FLOR samples are available in 6" x 6" square tiles. Samples are priced US $2.00 each. So, if you ordered 3 samples, the cost would be US $6.00; 6 samples would cost US $12.00. To order call Customer Care at 1.866.952.4093 or visit FLOR's Sample Section. Samples generally arrive within 7 to 10 business days.

How does FLOR stay in place?

FLOR is engineered with structural integrity to "hug" the floor. Plus, the easy-to-use, non-toxic FLORdots that come with every order are designed to stick to the underside of each tile and not to the floor beneath. Using FLORdots secures the tiles to one another so there's no curling, gapping or slippage. Your design will stay put until you decide to change or replace it.

Can I get help Designing a Rug?

Absolutely! We have several different outlets you can use. You can email a designer, make a phone appointment or if you are near a store, make an appointment to work one on one with a Design Associate. http://www.flor.com/design-assistance

Ordering

How do I know how many tiles to purchase/Do you suggest any overage?

Easy. We'll do the calculating for you. First, measure the space you want to cover. Then, visit our FLOR tile calculator. Enter your dimensions and our calculator tells you how many tiles to order. Or, call Customer Care at 1.866.952.4093 for assistance.

Is there a minimum order required?

No. FLOR carpet tiles can be ordered in any quantity you need.

Do FLORdots™ come with my order?

Yes. You will receive enough FLORdots for your installation (plus a little extra), based on the quantity of tiles ordered. If you need more, simply order online at FLOR.com or call Customer Care at 1.866.952.4093.

Where can I order FLOR? (website, stores, phone)

FLOR can be ordered online or through our Customer Service at 866.281.3567. We also have 21 Stores that you can order through as well. http://www.flor.com/store-location

Cash & Carry – Can I walk out of the store with product?

The FLORstores do not carry any full size product in stock. You are able to purchase extra FLORdots and samples to view in your home. FLOR does have a quick turnaround and product is delivered within 5-7 business days.

Product Info

What is FLOR made of?

Most FLOR face fibers are nylon, PET and nylon blends. Our backings are a vinyl composite, increasingly made from recycled materials. FLOR carpet tiles meet or exceed the Carpet & Rug Institute's Green Label Plus standards for VOC emissions (Volatile Organic Compounds) and are recyclable. To learn more about how you can recycle your FLOR, please call Customer Care at 1.866.952.4093 for details on FLOR's Return & Recycle Program.

What is FLOR backing made from?

FLOR carpet tiles are made from two types of backing, Graphlar and GlasBac. Graphlar is made from a Bitumen composite with up to 40% pre-consumer recycled content. GlasBac is a vinyl composite with up to 40% post-consumer recycled content. Most FLOR carpet squares use a GlasBac backing, which is 100% recyclable.

How do my FLOR tiles come?

The FLOR tiles are packaged in an oversized pizza box. Each tile weighs approximately 2.5 lbs . A box could weigh up to 30 lbs. http://www.flor.com/shipping-information

Where is FLOR made?

The majority or almost all FLOR products are manufactured in LaGrange Georgia.

Installation/Maintenance

Can FLOR be installed anywhere?

FLOR can be installed in virtually any indoor area that has a clean, hard, dry surface. FLOR should NOT be installed over carpeting or padding*, floors with hand painted or vintage varnish finish, unfinished waxed floors or outdoors. FLOR may be installed over smooth, fully-cured (minimum of 90 days) concrete floors. To seal concrete surfaces, use a non-solvent based sealer (from your local hardware store or home improvement center). Let the surface dry completely before installing FLOR. If you room has an unfinished, waxed, vintage varnish, or solvent sealed floor we do not recommend installing FLOR, as FLOR may cause some discoloration or staining of the floor. If you're unsure if FLOR will work for your surface, call Customer Care at 1.866.952.4093.

* FLOR has a firm, but flexible backing. Installation of FLOR over a soft subfloor or existing carpeting or rugs will cause the tiles to separate when weight is applied to the surface.

Does FLOR require separate padding like traditional carpeting?

No. FLOR'S patented backing supplies both cushion and structural integrity to keep each tile aligned.

What do I do when I get my tiles?

One of your boxes will be Orange and say OPEN ME FIRST. Inside this box you will find a large white envelope. This will have your installation instructions and FLORDots. http://www.flor.com/install-instructions

How do you pick-up or remove a single square?

FLOR squares can be easily removed or replaced to clean or update with a new, fresh square.

To remove a single FLOR square, it’s best to pull up or fold over the rug exposing the backing. Then, with the backing side up and using a sharp blade like a carpet knife, carefully cut through each FLORdot™ to release the square. Important! Do not try to pull or rip the squares apart using your hands or force. Doing so could result in damage or tears to the square itself. If reinstalling the same square (i.e. following a cleaning), be sure to use a fresh FLORdot and place it in a new, different spot. (Note: FLORdots come with every order, but you can always purchase additional here). For best performance, we recommend using GooGone™ or similar to gently remove any adhesive residue that may be on the backing from the original FLORdot. And remember, FLOR squares must air dry completely after cleaning or rinsing before reinstalling.

Can I move my rug once installed?

Over time, the FLORdot gets sticker. The adhesive will create a strong bond with the backing of the tile. So the longer the tiles sit the easier it will be to move. This will allow you to move the tiles but you do want to make sure you are not forcing it.

Is FLOR easy to clean?

Yes. Since your FLOR is on the floor, it is prone to dirt and traffic that comes from everyday life. FLOR can be easily cleaned from this day-to-day wear using traditional vacuuming methods. Depending on the fiber type, your FLOR should be cleaned annually with a hot water extractor or dry powder.

For general spills, first blot with a dry, white, absorbent cloth (do not scrub the area), then pull up the tile and rinse it under cool water. Always dry your FLOR tiles thoroughly before replacing them. Never place FLOR on or in heating elements. For stains, we recommend using FLOR's Cleaning Kit or a non-citrus/non-solvent cleaner.

See how easy it is to clean, replace or refresh your FLOR design.

What cleaning products do you recommend?

We recommend FLOR's Cleaning Kit, which includes a spot cleaner, general cleaner, coffee stain remover and brush. Or, use a non-citrus, non-solvent based cleaning solution. FLOR's wool products require a different cleaning protocol. For details, call FLOR Customer Care at 1.866.952.4093.

What happens if FLOR gets wet?

Simply pull up the carpet square and allow it to dry completely before replacing. Any moisture that permeates the tiles could ruin the floors underneath and leave a watermark, so we recommend removing tiles and replacing only when they are completely dried.

If I don’t want to install them myself, what are my options?

FLOR is a do it yourself product but we do may have a recommendation on a local installer depending on your location. If you are in a store market, we will be able to provide this information for you. Otherwise, any local contractor should be able to do the install for you. http://www.flor.com/install-instructions

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