FLOR is committed to providing our customers with a superior level of service. Our customer service is located in Elmhurst, IL (just outside of Chicago) and has been design-trained on the FLOR product.

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EMAIL US

We hope you're thrilled with your FLOR - that's our goal. Your feedback is important to us so we know how we're doing - we want to hear from you! So, email us and let us know how you feel about our products, catalog, service, or any other questions or concerns that you may have. Although we always try to respond promptly, email responses make take up to 3-5 business days. Please note that our email does not support attachments. If you wish to send an email attachment, please call Customer Care at 1.866.281.3567.

To cancel an order or to make any changes to an order, please call Customer Care at 1.866.281.3567. We cannot accept order changes or cancellations via email.

SHARE YOUR FLOR STORY

We know you've got some great ideas out there and we want to see them. So, here's your chance to tout your own horn and share some of your FLOR successes! Simply email your FLOR story along with photos of your designs to FLORStories@flor.com. As a thank you, we'll give you 10% off your next FLOR purchase! For inspirational ideas from other FLOR fans, visit our FLOR Stories section.