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Home | Frequently Asked Questions
You've got questions? We've got answers. Below are some of your most frequently asked questions and our answers. If you don't find what you're looking for below and need more assistance, please call Customer Care at 1.866.952.4093 or email us for more information.
Parquet installation is when tiles are laid with each tile at a 90 degree rotation (arrows on the back are at 90 degree angles of each other). Parquet installation will provide a basket-weave effect. We generally provide recommendations on how to install a particular FLOR style; however, feel free to install as you wish to customize your FLOR design.
FLOR can be installed in virtually any indoor area that has a clean, hard, dry surface. FLOR should NOT be installed over carpeting or padding*, floors with hand painted or vintage varnish finish, unfinished waxed floors or outdoors. FLOR may be installed over smooth, fully-cured (minimum of 90 days) concrete floors. To seal concrete surfaces, use a non-solvent based sealer (from your local hardware store or home improvement center). Let the surface dry completely before installing FLOR. If you room has an unfinished, waxed, vintage varnish, or solvent sealed floor we do not recommend installing FLOR, as FLOR may cause some discoloration or staining of the floor. If you're unsure if FLOR will work for your surface, call Customer Care at 1.866.952.4093.
* FLOR has a firm, but flexible backing. Installation of FLOR over a soft subfloor or existing carpeting or rugs will cause the tiles to separate when weight is applied to the surface.
FLOR squares can be easily removed or replaced to clean or update with a new, fresh square.
To remove a single FLOR square, it’s best to pull up or fold over the rug exposing the backing. Then, with the backing side up and using a sharp blade like a carpet knife, carefully cut through each FLORdot™ to release the square. Important! Do not try to pull or rip the squares apart using your hands or force. Doing so could result in damage or tears to the square itself. If reinstalling the same square (i.e. following a cleaning), be sure to use a fresh FLORdot and place it in a new, different spot. (Note: FLORdots come with every order, but you can always purchase additional here). For best performance, we recommend using GooGone™ or similar to gently remove any adhesive residue that may be on the backing from the original FLORdot. And remember, FLOR squares must air dry completely after cleaning or rinsing before reinstalling.
Orders under 160 tiles usually ship within 48 hours (2 business days) via UPS Ground (expediting shipping options available) and take, on average, 5 to 7 business days to arrive. Orders over 160 tiles may take up to four weeks. For more information or to learn more about large order shipping options, please call Customer Care at 1.866.952.4093.
If you are ordering for a wall-to-wall application but not using FLOR's tile calculator, we do suggest you include a 10% overage amount to your order to cover any installation errors or back-up replacement tile needs in the future.
No. FLOR carpet tiles can be ordered in any quantity you need.
Yes, we encourage you to sample FLOR so you can see the colors, textures and patterns in person. FLOR samples are available in 6" x 6" square tiles. Samples are priced US $2.00 each. So, if you ordered 3 samples, the cost would be US $6.00; 6 samples would cost US $12.00. To order call Customer Care at 1.866.952.4093 or visit FLOR's Sample Section. Samples generally arrive within 7 to 10 business days.
Yes, FLOR works great for bathrooms and kitchens - virtually any room in your house. Humidity, moisture and spills on the face fibers should not affect performance. However, FLOR is not made from wicking or "breathable" material. So, if FLOR gets substantially wet or saturated, water may become trapped underneath. The simple solution is to remove FLOR tiles and allow them to air dry completely before replacing them. Normal bathroom moisture, splashing, wet towels, etc. are fine.
Simply pull up the carpet square and allow it to dry completely before replacing. Any moisture that permeates the tiles could ruin the floors underneath and leave a watermark, so we recommend removing tiles and replacing only when they are completely dried.
We recommend FLOR's Cleaning Kit, which includes a spot cleaner, general cleaner, coffee stain remover and brush. Or, use a non-citrus, non-solvent based cleaning solution. FLOR's wool products require a different cleaning protocol. For details, call FLOR Customer Care at 1.866.952.4093.
Yes. FLOR does provide a level of sound insulation. Generally, a materials' insulation property is measured using an "R value" (the R value is a measure of thermal resistance used in the building and construction industry). FLOR products have an R value ranging from 1.5 to 2.0. For more information on R values, visit the Carpet and Rug Institute's website.
All imagery in the FLOR catalog was shot on location, often in private homes. Therefore, unfortunately, we do not have information about all of the furniture or accessories seen in the catalog or in our photographs. Select locations courtesy of Elmhurst Art Museum, Elmhurst, Illinois.
Select products provided courtesy of:
CB2 - 800.606.6252 - www.cb2.com
Dwell Studio - 877.993.9355 - www.dwellshop.com
The Verde Design Studio - 773.986.7750 - www.verdedesignstudio.net
Bruce Quist Photography, a Chicago-based studio.