Shipping Information

What to Expect

Your FLOR will arrive in charming, oversized pizza-box boxes. Up to 150 squares, your order will ship via UPS in ~two business days and arrive to you within 7 to 10 business days. Orders of 150+ squares may require up to 8 weeks to ship. For inventory availability, shipping quotes, expedited orders or orders outside the Continental U.S. (including Canada), please call Customer Service at 866.281.3567. For Canadian orders, all custom brokerage charges, duties and taxes will apply. FLOR does not ship to APO addresses.


  • All sample orders – with as many samples as you’d like - ship for $1. So go ahead and sample your pants off, still just a buck to ship.
  • For all orders up to 175 squares, each square ships for $1.
  • If you order 175+ squares, shipping will be capped at $175 and should ship freight. If UPS Ground is preferred, UPS Ground fees will apply. Additional accessorial charges apply when needed.
  • Return shipping costs are non-refundable.
  • For orders outside the Continental U.S., please call for shipping costs.
  • Commercial and Contract orders may be subject to different pricing.
  • Leather rugs ship for a flat fee of $25 per rug. Customers can choose ground or next day air at this price. All next day air shipping will be insured.

Important Shipping Details & Options

  • It's Fast

    Orders placed before 12:30 p.m. CT generally ship the same day and arrive in 3 to 7 business days (depending on your U.S. location; or, 7 to 10 business days for Canada). Orders placed after 12:30 p.m. CT ship the next business day. FLOR samples and FLORdots™ are shipped USPS only.

  • It's Convenient

    FLOR orders ship in manageably-sized boxes that measure 20” x 20” (51 cm x 51 cm) – think pizza delivery boxes. Each box contains up to 12 FLOR carpet design squares and can weigh up to 30 pounds.

  • Expedited Shipping

    Expedited shipping (UPS second day and next day air) is available Monday through Friday and requires a signature upon delivery. No Saturday expedited deliveries available.

  • Large Orders

    If buying a larger area rug or wall-to-wall design, your order will arrive in multiple boxes (e.g. a 20’ x 20’ room would require 144 carpet squares, which would be a shipment of 12 boxes containing 12 squares each). Please note that orders of 250 FLOR squares or more are subject to additional shipping charges and different shipping methods (e.g. commercial freight shipping), which helps ensure your order arrives in one shipment.