FLOR Customer Service & Support

Call FLOR

866.952.4093

Our hours are Monday - Friday 10am to 6pm ET


2020 Holiday Hours

  • Thanksgiving Day, 11/26: Closed
  • Christmas Eve, 12/24: Closed
  • Christmas Day, 12/25: Closed
  • New Year’s Eve, 12/31: 10AM - 3PM ET
  • New Year's Day, 1/01/21: Closed

Email FLOR

support@flor.com

For general FLOR customer service inquiries, please allow up to 2 business days for a response.

publicrelations@flor.com

For media inquiries, partnerships, collaborations, and charitable requests.

Recycling

To recycle your FLOR rugs and carpet tiles, please email support@flor.com with the number of tiles you want to recycle, and we'll help you from there. To learn more about our Return & Recycle Program, click here.

Product Returns

FLOR

Attn: Returns Department

1500 Orchard Hill Road

LaGrange, GA 30240

Mailing Address

FLOR

1280 West Peachtree St NW

Atlanta, GA 30309

why flor

Why FLOR?

We created FLOR to help you design a rug without compromising your style, your lifestyle, or the planet.

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