We are currently experiencing technical difficulties that are causing a temporary disruption to our phone system. We apologize for any inconvenience this may cause and are working to restore full functionality to our affected systems as quickly as possible. In the interim, email our Customer Experience team at support@flor.com for questions or design assistance.

You may continue to browse, sample, and place orders online at FLOR.com.

FLOR Customer Care & Support


Our hours are Monday - Friday 10am to 6pm ET

For general FLOR customer service inquiries, to modify or cancel an order, or to begin a return.


2022 Holiday Hours

  • Thanksgiving Day, 11/24 – Closed
  • Christmas Eve (Observed), 12/23 – Closed
  • Christmas Day (Observed), 12/26 – Closed
  • New Year's Day (Observed), 1/02/23 – Closed

Email FLOR

For general FLOR customer service inquiries, please allow up to 2-3 business days for a response. If you need immediate assistance please call the number above. All order modifications, changes, and returns can only be processed by calling our Customer Care Team. Don't forget to check out our FAQs for the answers to our most common questions.


For media inquiries, partnerships, collaborations, and charitable requests.



To recycle your FLOR rugs, carpet tiles, or sample tiles, click HERE to request a kit or labels.

Product Returns


Attn: Returns Department

1500 Orchard Hill Road

LaGrange, GA 30240

Mailing Address


1280 West Peachtree St NW

Atlanta, GA 30309

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We created FLOR to help you design a rug without compromising your style, your lifestyle, or the planet.

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