*Free standard shipping valid through October 28, 2024, at 11:59 PM. Offer applied at checkout; no code needed. Offer applies to base shipping; excludes expedited shipping services and freight. Offer cannot be combined with another offer or applied to a previous purchase. Free shipping not valid for Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Virgin Islands, or Canada. Prices shown in USD. For Canadian shipments, all taxes, duties, and brokerage fees may apply. Offer valid when shopping at FLOR.com or by calling 866.952.4093.
Last updated: January 24, 2024
This privacy policy (“Privacy Policy” or just the “Policy”) describes FLOR's information gathering and dissemination practices for the website, FLOR.com (the “Site”), any current or future mobile application controlled by FLOR that provides a link to this policy (the “Mobile Application”), all interactive features, applications, widgets, blogs, social networks and social network "tabs", and other online or wireless offerings that post a link to this Privacy Policy, or any associated content, material, or functionality contained on the Site or Mobile Application (collectively, the “Services” and, together with the Site and the Mobile Application, the “System”), whether accessed via computer, mobile device or other technology. If users have questions or concerns regarding this policy, they should first contact 866.281.3567.
Our System uses various forms for customers and other visitors to request information and to order products and samples. As described below, we collect personally identifiable information from customers and other visitors primarily so that we may process their orders and requests, but also so that we may enhance our services to our System visitors, make each visit as pleasant and helpful as possible, and track trends and statistics. During the checkout process on our System, we ask for certain information (such as name, address, e-mail, telephone number and credit card information) which is necessary to process and ship orders or respond to requests. Personally identifiable information may be transmitted to contracted third parties for the purpose of shipping an order, sample or other items
The below chart summarizes our collection, use, and disclosure of personal data:
Types of Personal Data Collected | Source of the Personal Data | Purpose for Collection | Information Disclosed for a Business or Commercial Purpose? (Yes/No) | Categories of Third Parties (Which Does Not Include Service Providers) with whom the Personal Data is Shared. |
---|---|---|---|---|
Identifiers (e.g., name, e-mail, postal address, and phone number) | Information directly submitted by a consumer online or offline (such as at a trade show); | To deliver and provide our products and related services. To analyze business and consumer trends. Internal record keeping and operations, including legal compliance. Marketing products and services. To provide customer support. |
Yes | Business partners and consumer marketing channels. |
Demographic Information | Web tracking technology such as browser cookies, flash cookies, and web beacons. | Website functionality, customization and security. Advertising and marketing. |
Yes | Third party web tracking providers. |
Professional or Employment Information | Information directly submitted by a consumer online or offline (such as at a trade show); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver and provide our products and related services. To analyze business and consumer trends. Internal record keeping and operations, including legal compliance. Marketing products and services. To provide customer support. |
Yes | Business partners and consumer marketing channels. |
Commercial Information (e.g., purchase histories) | Information directly submitted by a consumer online or offline (such as through a survey); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver and provide our products and related services. To analyze business and consumer trends. Internal record keeping and operations, including legal compliance. Marketing products and services. To provide customer support. |
Yes | Business partners and consumer marketing channels. |
Consumer Preferences | Information directly submitted by a consumer online or offline (such as at a trade show); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver and provide our products and related services To analyze business and consumer trends. Internal record keeping and operations, including legal compliance. Marketing products and services. To provide customer support. |
Yes | Business partners and consumer marketing channels. |
Website Browsing Activity | Web tracking technology such as browser cookies, flash cookies, and web beacons |
Website functionality, customization and security. Advertising and marketing. |
Yes | Third party web tracking providers. |
We may also share or disclose information in order to conform to or comply with legal requirements, to protect the rights of FLOR or to act under exigent circumstances to protect the personal safety of FLOR personnel or the public.
We may also periodically obtain personally identifiable and non-personally identifiable information about you from FLOR affiliates, business partners, or other third parties, which we add to our account or other information we have collected.
We may collect and store personally identifiable information about other people that you provide to us. If you use the System to send others a product as a gift, information that may interest them, or messages through our systems, we may store your information as well as the information of the recipient(s).
FLOR may also give users the opportunity to answer questions which assist us in our marketing efforts. It is optional for customers to answer marketing questions. However, we encourage our customers to answer these questions so we can provide a more personalized experience on our System.
To most effectively use this Site or the System, a customer can complete our My Account registration process. During registration, we may ask a customer to select unique identifiers (such as username and password) and provide contact information (such as name, email address, day time phone numbers and shipping address). We may also ask registered customers if they would like to receive via e-mail special announcements or offers from us. Customers may opt-out of receiving such e-mail (see the choice/opt-out section below). Business partners and professional visitors requesting access to specialized content areas may be required to provide identifying information for verification purposes.
You may have heard of the term "cookies". Cookies are routinely used by most, if not all, E-commerce merchants, including FLOR. Cookies are small blocks of text which are sent to your browser from a website. We use 'persistent' and 'non-persistent' cookies on our System to provide you with the best presentation of the information currently available. 'Persistent' cookies store text which is available to us when you return to our System. 'Non-persistent' cookies are temporary information which is eliminated once you close your internet browser and/or shut down your computer. This information about the user enables us to track and personalize the System to enhance your experience. For instance, by setting a cookie on our System, we can provide you with storage of items in your shopping cart between visits.
We also use certain pixels or other tracking technology to identify users who have landed on certain of our pages or interacted with our content. The pixels may store a cookie, which means that information about your visit to our System may be shared with the third parties who set the pixels.
These cookies can in no way be used by us or anyone else to get data from your hard drive, obtain your e-mail address or access sensitive information about you as an individual. Cookies must meet strict specifications to ensure that they are not used to compromise security.
If a user rejects cookies, the user may still use our System although we will be unable to provide the user with the personalized shopping experience we can offer using the cookie data. If you have any questions about our use of cookies, please send e-mail to support@flor.com.
We take credit card information security seriously and use a variety of technical solutions to make shopping safe on our System. Your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of your browser becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All of the information of our System’s users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or Customer Care representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.
You are solely responsible for maintaining the secrecy of passwords which may be issued to you and/or any account information. Please be careful and responsible whenever you are online.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, FLOR cannot warrant or ensure the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
If you have any questions about the security at our Site or on our System, you can send an e-mail to support@flor.com.
Our sites contain links to other sites. While we enforce our privacy policy with respect to information gathered on our System, we are not responsible for any information you provide to other websites you may access through links on our Site.
By using our System, you consent to the foregoing collection and use of information by FLOR. This policy may change from time to time, so please check back periodically.
We provide users with the opportunity to opt-out of receiving communications from us. To remove your information from our lists so that you will not receive future communications, please send an e-mail to support@flor.com or go to our Unsubscribe Options.
Our company contact points:
Toll Free: 1-866-952-4093
Email: support@FLOR.com
Mail: FLOR, 1280 West Peachtree St NW, Atlanta, Georgia 30309
Attn: Customer Service
Data Subject Rights – California Residents
This portion of our Privacy Policy advises California residents of rights provided in the California Consumer Privacy Act (“CCPA”) and how to effectuate those rights by communicating with us. Please note, we will seek to verify your identity when we receive an individual rights request from you in order to ensure the security of your personal data.
Please direct any rights requests (as further described below) or additional questions you may have regarding this Privacy Policy via phone, email, or regular mail to:
Toll Free: 1-866-952-4093
1280 West Peachtree St NW
Atlanta, GA 30309
USA
If you do, we will need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You may also authorize an agent to make a request on your behalf, who will need to provide similar information for verification.
Right to Deletion of Personal Data
California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Flor may not delete some or all requested personal data if such personal data is necessary for us, our service providers, or affiliates, to:
Right of Access: Right to Request Disclosure of Data Collection and Sharing Practices
You may request to receive details about how we collect, use, and share your personal data. Specifically, you may request to receive the specific pieces of personal data that we have collected about you.
You may also request to receive:
You have a right to direct us not to sell your personal data. If you would like to exercise that right, please click [Do not Sell]. Alternatively, you may direct us to not to sell your by contacting us as provided above.
Right to not be Discriminated Against for Exercising CCPA Rights
We do not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above. If we choose to offer a product enhancement or financial incentive that is contingent on you sharing personal information, we will ensure that the value provided to us by that collection is reasonably related to the value of the product enhancement or financial incentive.
Additionally, California and Delaware law requires that we indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. We adhere to the standards set out in this privacy policy and do not monitor or follow any Do Not Track browser requests.
The System is not intended for children under the age of 13, and we do not intentionally collect information from children under 13. If you have reason to believe that we have collected information from someone under 13 years of age, please let us know.
This Privacy Policy is intended to cover collection of information on our System from residents of the United States. If you are visiting our System from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.