We want you to love your FLOR. If you are not satisfied with your purchase, we will accept returns of unused items in original condition with a valid proof of purchase within 30 days of customer receipt. You can log-in to your account or contact Customer Service at 866.952.4093 to start a return. There are no refunds after 30 days. Outlet Tiles and Samples are final sale.
Returned product must be in original, unused condition. Shipping fees are non-refundable. Return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. A refusal or cancellation of shipment is liable for return and original shipping costs, as well as a 15% restocking fee. Products sold as a set (e.g. Signature Rugs) must be returned as a complete set. FLOR cannot accept merchandise purchased through a distributor, retailer, third party, vendor, or their returns. Please contact them directly. FLOR outlet tiles are non-refundable. Samples and gift cards cannot be returned for a refund. All FLOR custom-cut orders are final and cutting fees are non-refundable. We do not accept FLOR merchandise that has been soiled or damaged. Upon receipt and inspection of return, we will refund the purchase price. No CODs.
For questions or to begin a Return by phone, please contact FLOR Customer Service Monday through Friday 10am to 6pm ET, at 866.952.4093. All terms and conditions subject to change without notice.
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