Return Policy

Standard FLOR return policy

We want you to love your FLOR. If you are not satisfied with your purchase, we will accept returns and exchanges of unused items in original condition with a valid proof of purchase within 30 days of customer receipt. You can contact Customer Service at support@flor.com or 866.952.4093 to request a Return Merchandise Authorization number (RMA). There are no refunds after 30 days. Outlet Tiles and Samples are final sale.

Returned product must be in original, unused condition. Shipping fees are non-refundable. Return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. A refusal or cancellation of shipment is liable for return and original shipping costs, as well as a 15% restocking fee. Products sold as a set (e.g. Signature Rugs) must be returned as a complete set. FLOR cannot accept merchandise purchased through a distributor, retailer, third party, vendor, or their returns. Please contact them directly. FLOR outlet tiles are non-refundable. Samples and gift cards cannot be returned for a refund. Factory-cut tiles must be returned as a full tile. Cutting fees are non-refundable. We do not accept FLOR merchandise that has been soiled or damaged. Upon receipt and inspection of return, we will refund the purchase price. No CODs. 



For questions, please contact FLOR Customer Service Monday through Friday 10am to 6pm ET or email us at support@flor.com. All terms and conditions subject to change without notice.

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Why FLOR?

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