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General Use & Maintenance

General Use & Maintenance

General Use & Maintenance

Below are some helpful tips on caring for and maintaining your FLOR. The beauty of FLOR's modular design is that it is easy and cost effective to clean and replace, unlike traditional carpeting. If you have further questions, please call FLOR Customer Care at 1.866.952.4093.

General Use

FLOR products are constructed of thoughtfully chosen materials that provide superior durability, stain resistance and colorfastness under typical living and environmental conditions. FLOR can be installed in virtually any indoor area that has a clean, hard, dry surface. FLOR should NOT be installed over carpeting or padding*, floors with hand painted or vintage varnish finish, unfinished waxed floors or outdoors. FLOR may be installed over smooth, fully-cured (minimum of 90 days) concrete floors. To seal concrete surfaces, use a non-solvent based sealer (from your local hardware store or home improvement center). Let the surface dry completely before installing FLOR. If you're unsure if FLOR will work for your surface, call Customer Care at 1.866.952.4093.

* FLOR has a firm, but flexible backing. Installation of FLOR over a soft subfloor or existing carpeting or rugs will cause the tiles to separate when weight is applied to the surface.

Nature and the Elements

FLOR carpet tiles are more resistant to the effects of moisture than traditional carpet, and under normal use will not allow moisture through the face to the surface below. Instead, moisture will simply remain on the face of the tile until it is blotted with a clean, white cloth or until it evaporates.

FLOR products are not, however, completely impervious to nature's effects. Prolonged exposure to excessive moisture may cause some discoloration to the adjacent floor surface, as well as some mildew/mold growth (typically underneath the surface). Direct exposure to sunlight over a prolonged period may also cause some color fading. Please see FLOR's installation information and Warranty for further information.

If your FLOR product becomes submerged in water and moisture becomes trapped underneath the surface, your rug will need to be moved to allow the surface below to dry.

FLOR products are engineered to perform in normal use and conditions, and with simple maintenance and care will give you years of enjoyment.

Vacuuming

With regular vacuuming, your FLOR will maintain its appearance and provide many years of enjoyment. If your FLOR is the only soft surface in a room of hard flooring (e.g. wood, stone or ceramic), it may collect more than its fair share of dirt. So your vacuuming frequency should be adjusted to reflect this intensity of use.

General and Professional Cleaning

While vacuuming and spotting will cure most of the common problems with your FLOR, they are only steps in the overall maintenance process. Like other carpeting, over time FLOR fibers can become embedded with soil due to matting and substances such as grease and oil. These substances can trap dry particles and result in a dull and dingy looking carpet. When this occurs, normally 8-12 months after the product has been installed, a carpet cleaning professional should conduct a general cleaning.

FLOR recommends wet extraction or steam cleaning for nylon & polyester face fiber constructions. A dry extraction process is recommended for wool fibers. A wet cleaning will result in minor downtime of the floor as well as possible dampness in between tiles and surrounding areas. Dry extraction will result in less downtime and leave a very minimal chance for dampness.

If you prefer to clean your FLOR yourself, or if you only have a few tiles to clean, FLOR offers you other options.

  1. Cleaning an individual tile
  2. FLOR tiles may be rinsed in a sink. Use a mild detergent and agitate the pile of the carpet with your fingers. Re-rinse the tile to make sure all soap residues are removed. Allow tiles to dry completely before re-installing your FLOR.

  3. Dry cleaning
  4. We recommend a FLOR Cleaning Kit for dry cleaning. Please follow recommendations on kit.

  5. Wet Extraction | Rental Equipment

FLOR highly recommends the use of professional cleaners. The equipment and knowledge of professionals is generally superior to rental equipment. Drying times and risks of damage are minimized when a professional is used.

If rental equipment is to be used please follow instructions on equipment and use a neutral ph detergent. Follow the mixing instructions of detergent carefully. A clean water rinse should be the final step of this cleaning process. Be careful. Do not over saturate carpet when cleaning or rinsing. Drying time can be lessened with the use of a fan.



WOOL MAINTENANCE INSTRUCTIONS

FLOR wool styles typically clean like most standard broadloom carpets and consumer should follow the guidelines set forth by the WoolSAFE North America WOOLSAFE North America for residential users.

There are three major concerns when caring for wool or wool blend carpet tiles.

  1. Regular vacuuming is crucial to prevent soil from penetrating to the base of the fibers. Wool has an inherent property that suspends soil near the top of the pile on the surface of the carpet face. Regular vacuuming will remove this surface soil and dirt, preventing it from working into the face and abrading/wearing the fibers.
     
  2. Bleach or cleaning products containing Chlorine or Chlorine bleach (Sodium Hypochlorite/Calcium Hypochlorite) should never be used. Weakened solutions of bleach or bleach containing cleaners can release fiber dyes and discolor the wool carpet permanently. Full strength application of bleach or bleach containing cleaners will also dissolve wool fibers. Bleach solutions sell under names like Clorox, Purex, Javex etc.
     
  3. When cleaning using water extraction or shampooing, do not over-wet the carpet. Use a low moisture extraction machine and make sure cleaning chemicals and moisture are adequately extracted from the wool carpet. Overwetting can cause dye migration and cleaning residue will encourage rapid re-soiling. If shampooing, agitate carefully and use an approved WoolSAFE shampoo / rinse that adequately lubricates the fibers. This will prevent felting of the face fibers. Make sure wool carpet is completely dry before walking on the carpet. If using a professional carpet cleaning, make sure they are aware the carpet is a wool or wool blend so they will have correct chemicals and processes. The PH level of any cleaning chemicals should be between 5 and 8, as high PH cleaners can damage fiber and promote dye migration or loss.

A key factor in maintaining all carpet is to attend to spots, stains and spills as they happen. In this case, wool is no different. Quick attention to spots, stains and spills will ensure restoration, and reduce the chance of permanent staining or fiber damage. Refer to WoolSAFE Spot and Stain Removal Guide below for instruction on removing a variety of spots and stains. It is imperative that excess liquids and semi-solids in spills be removed completely before using the Guide.

SPOT AND STAIN REMOVAL GUIDE

General rules for spot removal

  • Soak up liquids with kitchen roll, paper tissues, toilet roll, or absorbent cloth
  • Scoop up or scrape off solids
  • Try to identify unknown spots prior to treatment – if unsure, use solvent first
  • Always work from the edge of the spot inwards
  • BLOT, do NOT rub
  • Apply small quantities at a time, applied to a cloth, NOT directly to the spot; work into the spot with a small brush or sponge
  • Take care with applying solvents to bitumen-backed carpet tiles
  • When using solvents always ensure there is plenty of fresh air ventilation
  • Always thoroughly rinse afterwards if water-based spotters have been used
  • Dry the spot, if possible, with a hair dryer

The spot removal charts contain the methods for dealing with accidental spillages and the order in which the treatments should be tried.

The EASY SPOTS chart contains those spots that come out relatively easily with the methods recommended or when the carpet is wet cleaned.

DIFFICULT SPOTS are more difficult to remove and may require repeated attempts with stronger spot removers. Some stains you may find impossible to remove completely in which case the assistance of a professional carpet cleaner may be required.

EASY SPOTS

Spot or stain

Try
1st

Try
2nd

Try
3rd

Blood

5

6

3

Burn or scorch marks

13

14

 

Butter

7

5

 

Candle wax

8

7

 

Chewing gum

9

 

 

Chocolate/cocoa

5

7

6

Cola

3

5

6

Cream

7

5

 

Egg

5

6

 

Floor wax

7

5

 

Fruit juice

3

5

 

Gravy and sauces

5

6

 

Herbal tea

3

6

 

Metal polish

5

 

 

Mustard

5

6

 

Oil and grease

7

5

 

Paint (emulsion)

3

5

 

Shoe polish

7

5

 

Tea

3

5

6

Urine (fresh stain)

3

5

15

DIFFICULT SPOTS

Spot or stain

Try
1st

Try
2nd

Try
3rd

Artificially colored drinks

3

6

 

Bleach

3

17

 

C/heating radiator fluid

5

6

16

Coffee

6

 

 

Felt-tip pen

7 or
11

12

5

Furniture polish

7

5

 

Glue/adhesive

10

11

 

Ink (fountain pen)

3

6

5

Ink (ballpoint pen)

12

 

 

Lipstick

7

 

 

Milk

4

5

15

Nail varnish

10

 

 

Paint (oil)

11

 

 

Rust

16

 

 

Soot

6

5

2

Tar (asphalt)

7

 

 

Urine (old stain)

6

15

 

Vomit

5

6

15

Red wine

1

6

 


TREATMENTS GUIDE

  1. Blot with white kitchen roll or paper tissues
  2. Vacuum clean
  3. Cold water
  4. Warm water
  5. WOOLSAFE-approved carpet shampoo solution (diluted)
  6. WOOLSAFE-approved spot remover for water-based stains
  7. WOOLSAFE-approved spot remover for greasy/oily stains
  8. Absorbent paper or paper tissue and hot iron
  9. Chewing gum remover (solvent or freeze type)
  10. Nail varnish remover or acetone
  11. White spirit or turpentine substitute
  12. Surgical spirit (ethyl alcohol or ethanol)
  13. Rub with a coin
  14. Rub gently with coarse sand paper

Treatments used by professional carpet cleaners

  1. WOOLSAFE-approved disinfectant or deodorizer
  2. Rust remover
  3. Carpet recoloring kit